Refund & Cancellation Policy

1. Nature of Custom Bespoke Production

Deliverables produced by MD JAIN AI CREATIVE STUDIO constitute highly customized, bespoke digital architectural art, proprietary neural scene reconstructions, on-location cinematography, and specialized 3D renderings created specifically for an individual real estate property. Consequently, standard consumer return policies do not apply to commercial production engagements.

2. Advance Retainer Deposit

The initial 50% project deposit secures dedicated production team bandwidth, director scheduling, specialized camera operators, compute cluster allocations, and pre-production creative treatment development. Once project onboarding and asset preparation have commenced, the initial 50% mobilization deposit is non-refundable.

3. Milestone Approval Gates & Balance Payment

Production is structured with progressive quality gates. The Client is presented with watermarked low-compression preview assets or editorial cutdowns for approval. The remaining 50% balance becomes due only upon Client satisfaction and formal sign-off. Upon settlement, un-watermarked 8K ProRes/TIFF master assets are permanently released to the Client.

4. Cancellation by Client

If the Client elects to terminate a production before final completion due to property transaction changes, developer strategy shifts, or unforeseen conditions:

• The initial 50% deposit remains retained by the Studio to cover incurred artistic and technical costs.
• The Client will be released from the 50% final balance obligation, provided that final un-watermarked high-resolution master files will not be released.
• Work completed up to the date of cancellation will be archived securely for 12 months, allowing the Client to resume production at a later date.

5. Quality Guarantee & Defect Rectification

If delivered files suffer from technical non-conformity (e.g. resolution below agreed SOW specification, rendering artifact corruption, or audio synchronization defects), the Studio guarantees to rectify, re-render, and remaster the deliverables at zero additional expense within five (5) business days.

For commercial billing or milestone questions: billing@mdjainai.tech · MD JAIN AI TECH WORLD, New Delhi, India.